Refund policy

We want every box of monsters to make someone happy. If something's not right, here's how it works.

Changed your mind?

If you buy from us online you have a legal right to cancel your order under the Consumer Contracts Regulations 2013. You have 14 days from the day you receive your order to tell us you want to cancel, and then a further 14 days to send it back.

To cancel, email hello@mayhem.games with your order number. We'll reply with the return address and instructions.

You're responsible for the cost of returning the item and for it arriving safely, so we recommend using a tracked service and keeping your proof of postage.

Condition of returned items

Our games are shrink-wrapped so that every customer gets a brand-new, complete, unplayed copy. That means:

• Shrink wrap still sealed and the box undamaged: you'll get a full refund.
• Shrink wrap removed, box damaged, or the game has been played: we can't resell it as new, so we may reduce your refund to reflect the loss in value. If the game has clearly been used, that reduction may be up to the full price.

This is allowed under the regulations where an item has been handled more than is needed to check it. So if you think you might send it back, please check the box before opening the wrap. None of this applies if the item is faulty (see below).

Faulty, damaged or wrong item?

Under the Consumer Rights Act 2015, everything we sell must be of satisfactory quality, as described and fit for purpose. If your order arrives damaged, has cards missing, is faulty, or isn't what you ordered, email hello@mayhem.games as soon as you can with your order number and a photo if possible.

We'll send a replacement or give you a full refund, and we'll cover the return postage. If you tell us within 30 days of delivery you're entitled to a full refund; after that we'll repair or replace first, and refund if that isn't possible.

Pre-orders

You can cancel a pre-order at any time before it's dispatched for a full refund. Just email us.

How and when you'll be refunded

Refunds go back to the payment method you used. For cancellations we'll refund within 14 days of receiving the item back (or of you sending us proof you've posted it), including the standard delivery charge you paid. If you chose a more expensive delivery option, we refund the cost of our standard option.

Once we've issued the refund it typically shows in your account within 3 to 5 working days, depending on your bank.

Your rights

Nothing in this policy affects your statutory rights as a consumer.

Mayhem Games Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom. Registered in England and Wales, company number 17426439. Email: hello@mayhem.games.